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SERVICES

Services

After Sales Service Network
TOP-MECH has a network of established branches, subsidiaries, agents in major cities and countries all over the world to provide full range of technical support and after sales services to our customers. Breakdown Response Contracts, Preventive Maintenance Contracts, 24-7 On-Call Contracts are some of the services offered by us. Customer Service Management (CSM) system is designed to monitor & manage end to end service information database. Our well-trained Service Call Centre engineers are ever ready to handle your calls, helping you to ensure the continuous operation of your equipment.

Spare Parts
To ensure spare parts availability for our equipment, we have established spare parts warehouses at strategic locations worldwide. Our Parts Inventory includes thousands types of Spare Parts from various reputable brands and makes. To ensure On-Time Delivery, freight arrangement can be made by Road, Sea and Air modes.

Training
Our training services include Operation & Maintenance, in both theoretical and practical aspects.

We Build Rebuild
We offer you our qualified expertise engineer and technician to provide lifting solution and to fabricate heavy material handling equipment.

Our Services Include:
  • Engineering & Feasibility Studies
  • Inspections, In-House and Field Surveys
  • Rebuilds/Retrofits, turnkey capability from Tear Down to Re-Installations
  • Modernization/Restoration for peak productivity and performance
  • Third Party Certifications
  • Local Authority Certifications, Licensing and Renewals

Top-Mech Provincial Sdn Bhd After Sales Service Organization Chart
HM Team Organization Chart

OUR MISSION

1 - 1 Hour maximum call response time
24 - 24 Hours maximum on-site arrival time*
48 - 48 Hours maximum troubleshooting duration**
80 - 80% Minimum off-the-shelves spare parts availability

*Commitment for location within 120km radius from existing Service Stations.
**Commitment for jobs without any major repair / parts change /overhaul